VSee Help

Need help with the VSee platform? We have compiled some PDFs below that will help you perform some of the common tasks.

Have a question about the VSee telehealth platform? Please contact our Help Desk.

The Help Desk is available:
Monday-Friday 9 a.m. – 5 p.m. ET.

Email: helpdesk@mavenproject.org
Phone: 617-641-9743 option 2

Vacation coming up? Please send your black-out dates to Help Desk at helpdesk@mavenproject.org

Tip Sheets

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TIP SHEET

Activate or Inactivate “Accept eConsult” Button

View The PDF

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TIP SHEET

Canceling an Upcoming Appointment

View The PDF

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TIP SHEET

How to Edit a Completed eConsult

View The PDF

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TIP SHEET

Previewing eConsult

View The PDF

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TIP SHEET

Resubmitting an eConsult

View The PDF

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TIP SHEET

View Clinician Intake Form as Volunteer writes Notes

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TIP SHEET

VSee Password Reset

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TIP SHEET

Creating a Template for eConsult Response Notes

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TIP SHEET

Scheduling Availability for Video Consult on VSee

View The PDF

Communications

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COMMUNICATIONS

How to Send a Chat in VSee

View The PDF

Settings

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SETTINGS

Notification and Availability Preferences

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SETTINGS

Video Consult for SAFARI Web Browser Users

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